Returns & Refund Policy

Hygiene exclusion - please read first

Intimate wellness products are personal-use items. For health and hygiene reasons we cannot accept returns or exchanges on any product once its sealed packaging has been opened, unless the item is faulty. This is standard practice for this category and does not affect your statutory rights in respect of defective goods.

What we do accept

• The item arrived damaged in transit.
• You received the wrong product.
• The product is unused, still sealed, and reported within 7 days of delivery.
• The product has a manufacturing defect.

How to raise a request

Contact us within 7 days of delivery through the details on our Contact page, quoting your order details. For damaged, wrong or defective items please include photographs of the product and the outer packaging. This helps us resolve it without sending the item back and forth.

Faulty electronic products

Electronic products carry a 30-day replacement window from the date of delivery against manufacturing or mechanical defects. Damage caused by misuse, disassembly, or use of incompatible lubricants or chargers is not covered.

Refunds

• Approved refunds are issued within 7-10 business days of approval.
• Prepaid orders are refunded to the original payment method. Cash on Delivery orders are refunded by bank transfer or UPI to an account in the buyer's name.
• Shipping charges already paid are refunded only where the fault was ours.

Cancellations

You can cancel an order free of charge any time before it is dispatched. Once it has been handed to the courier it can no longer be cancelled, but you may refuse delivery.

Discretion

Return pickups and refunds are handled as discreetly as deliveries. No product names appear on any label, statement or communication we control.