Contact Us

Last updated: 12 September 2026

We answer every message ourselves. Nothing you write to us is shared with anyone outside our support team.

Message us on WhatsApp - fastest route for order questions, tracking and product advice. Monday to Saturday, 10:00 to 19:00 IST.

Email

support@desirematrix.com - we reply within one business day.

Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints that are not resolved by our support team can be escalated to our grievance cell:

Email: support@desirematrix.com
Phone: +91 74949 60711
Response time: acknowledgement within 48 hours, resolution within 30 days

Registered business address

Solostep — a division of Desire Matrix
Chandigarh 160001
India

Privacy

See our Privacy Policy for how we handle your information, and our Returns & Refund Policy for order issues.